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Visitor Services Specialist

BAMPFA's Visitor Services Specialist is an energetic, dependable frontline operations and marketing associate. The Visitor Services Specialist will directly interact with BAMPFA's diverse visitors, customers, and members. This Visitor Services Specialist position entails general operational support for BAMPFA's front line ticketing, store, and patron interface and has a specific focus on retail operations. The VSS processes transactions, assists with inventory management and merchandising, works extensively with BAMPFA’s student staff, and plays a vital role in making the visitor experience a positive one. Top-notch marketing and customer service skills are a must, as is the ability to quickly gain facility with multiple systems and thrive in a fast-paced environment.

Scope

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/ tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

The responsibilities of the Visitor Services Specialist position include supervision of the Visitor Services student staff, operational functions (including ticketing, cash control, and patron services), and retail support (including merchandising, inventory management and website support).

Responsibilities

  • Assists with creation and implementation of tools to drive sales of BAMPFA store merchandise, and to enhance organizational image and impact.
  • Ensures excellent customer service by answering questions, providing detailed information, explaining basic products and services and researching and resolving non-complex problems at the BAMPFA Admissions Desk and Store.
  • Assists with training and supervision of student employees.
  • Works closely with Digital Media Specialist in implementation of new e-commerce site.
  • Coordinates and maintains store eCommerce Site including uploading products, reconciling purchases, and handling customer service issues.
  • Creates marketing copy for store website to promote product sales.
  • Works closely with Marketing Specialist 3 in capture, promotion, and marketing.
  • Assists with conception and implementation of merchandising and marketing strategies for store branding, sales and institutional identity.
  • Assists with store inventory ordering, management, receiving and merchandising and researches and secures copyright and other legal clearances for merchandise, etc. keeping senior management informed as necessary.
  • Performs opening and closing duties.
  • Facilitates correct processing of financial transactions and daily closing reports for Visitor Services and the BAMPFA Store.
  • Provides accounting support including point of sale and account reconciliation as needed.
  • Conducts basic retail market and sales research and generates sales reports. Gathers and reports analytics to senior staff.
  • Other duties as assigned.

Qualifications

Required
  • Solid knowledge of marketing principles, concepts, strategies and best practices.
  • Solid knowledge of marketing and selling retail products and services.
  • Knowledge of customer service standards/procedures.
  • Organizational skills and skills in file creation, maintenance and management.
  • Written, verbal, and interpersonal communication skills.
  • Associate's degree in related area and/or equivalent experience/training.
Preferred
  • Institutional knowledge and understanding of BAMPFA and the campus including its achievements, mission, programs, vision, goals, objectives and infrastructure.
  • Background and/or interest in Art and Film.

Salary and Benefits

This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid bi-weekly and eligible for full UC Benefits. Hourly pay for this role is commensurate with experience starting at $27.06.

Information on the comprehensive benefits package offered by the University is available here.

Application Review Date:

The First Review Date for this job is: 11/14/2022.

To Apply:

Visit the UC Berkeley jobs portal and search 44777, the job number for this position. Follow the application process detailed on the website. To be considered, applications must be completed through the campus online website. Please submit your cover letter and resume in the Resumesection of your application.

Referral Source info:

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

Other Information:

This is not a visa opportunity.

Conviction History Background:

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity:

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct