FAQ

Please see below for answers to frequently asked questions. If you don't find the answer to your question here, you can get in touch with us by phone at (510) 642-0808 or by email at bampfa@berkeley.edu. Our museum hours are Wednesday–Sunday, 11 AM–7 PM.

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General FAQs / Ticketing / Membership / BAMPFA's Building / BAMPFA Collection and Exhibitions

General

Is photography permitted inside BAMPFA?
Photography without flash is allowed unless otherwise posted. Recording is not permitted in the theater.

Does BAMPFA have a lost and found?
If you think you may have lost an item while visiting BAMPFA, please stop by our Admissions Desk or give us a call at (510) 642-0808.

If you lost something outside the BAMPFA building or elsewhere on campus, you can contact the Berkeley UCPD office.

How can I make a delivery to BAMPFA?
Deliveries via USPS, UPS, FedEx should be addressed to 2120 Oxford St #2250, Berkeley, CA 94720. Freight deliveries should be brought to the BAMPFA loading dock, located at 2150 Addison Street.

Ticketing

I forgot my password. How do I get a new one?
If you are a registered user and do not remember your password, visit the Login page and click “FORGOT PASSWORD?” Enter your email address to receive a password reset link.

Can I buy tickets in person?
Yes, you may purchase advance tickets at the BAMPFA admissions desk during our open hours.

What is the Additional Feature ticket price category?
We offer a discount to visitors attending more than one film screening in a single day. If you have already purchased, or added to your cart, a film ticket for that same day, you can select this option by going back to the available tickets screen and adding an Additional Feature ticket for the other film you are interested in.

Where do I enter promo codes?
You can enter promo codes on the checkout page in the “promo code” box at the bottom of the page. You can also enter promo codes at any time in the “promo code” box in the top right corner of the page next to “view cart.”

I’m having trouble completing my online ticket purchase. Can you help?
We’re happy to help! Give us a call at (510) 642-0808 or stop by the admissions desk during our open hours.

Membership

How can I contact Member Services?
You can reach us Monday through Friday by phone at (510) 642-5186 or email us at bampfamember@berkeley.edu.

Can I visit BAMPFA if I joined or renewed my membership but did not yet receive my membership card?
Yes! If you joined or renewed:
- By phone or mail, you can email or call Member Services Tuesday–Friday to request temporary cards, which you can pick up at the admissions desk.
- Online, show your confirmation email at the Admissions Desk (printed or on your mobile device).
- In person, you can use the temporary member card you received when you joined.

How long will it take for my membership cards to arrive?
You will receive your membership cards in about two to four weeks. We process memberships at a higher volume during the holiday season, so it may take longer during this time. Please contact Member Services with any questions.

I lost my membership card. Can I request a replacement?
You can contact Member Services to request a replacement membership card.
Card replacement requests are processed monthly. If your membership expires within two months of your request, we encourage you to renew to receive an updated card instead of a replacement.

I am a BAMPFA member and I lost my promo code for a special event. How can I get my discount?
Please contact Member Services and we’ll be happy to help.

How do I receive members-only email updates?
You will receive members-only emails if you provided us with an email when you joined or renewed your membership.

If you are a member and not receiving emails, please contact Member Services. To receive program updates by email, sign up at bampfa.org/subscribe.

How do I update my contact information?
To update your contact information, log in at secure.bampfa.org. On the top left of the screen, click the button with the person icon next to your email address, then select “Edit Your Account Information.” You can also let us know by contacting Member Services.

Does free gallery admission apply to my guests?
$120 Standard and above members are allowed one guest per member card per visit.

How do I receive a Program Guide?
BAMPFA's Program Guide is published four times a year, in March, June, September, and December. You can find it online or in person at BAMPFA while supplies last.
For $120 Standard members and above, you’ll receive the Program Guide in the mail every quarter. If you’re not receiving your Program Guide in the mail, please contact Member Services.

Do I need to create an account to purchase film tickets or renew my membership online?
Yes. If you haven’t already, you can create your online account at bampfa.org/login. If you already have an account with us but have trouble logging on, please visit our ticketing FAQ.

Can I purchase tickets by phone?
Unfortunately, we’re unable to process ticket orders by phone. You can purchase film tickets online at bampfa.org/tickets or visit our admissions desk during open hours.

Do BAMPFA members receive reciprocal admission privileges at other museums?
All BAMPFA members receive free reciprocal admission to select university museums across the country.

BAMPFA members at the $300 level and above have access to three reciprocal membership programs: North American Reciprocal Museums (NARM), Reciprocal Organization of Associated Museums (ROAM), and Museum Alliance Reciprocal Program (MARP). Eligible members receive free general admission for one person per membership card at more than 1,000 museums in the United States and Canada. For a complete list, please visit bampfa.org/reciprocal.

Can I purchase film tickets for my guests at the discounted member rate?
$120 Members and above are eligible for discounted film tickets for guests. When purchasing online, you will be able to select additional tickets at the checkout screen.
You can also purchase guest film tickets at the admissions desk by presenting your membership card or valid photo ID.

My membership comes with free one-time film and gallery passes. When will I receive them?
$300 Plus Members and above include one-time film and gallery passes, which will be mailed to you with your permanent cards within two to four weeks. One-time film or gallery passes can be redeemed for tickets either in person at the admissions desk or by calling (510) 642-0808. Be sure to bring your one-time pass and present it when picking up your tickets.

Please note that screenings can sell out. To ensure a ticket is available for your desired screening, we encourage members to redeem passes at least 24 hours prior to the film.
Curator’s Circle members can also reserve film tickets by calling (510) 642-2365.

How do I purchase a gift membership?
Contact Member Services at (510) 642-5186, request a callback by emailing bampfamember@berkeley.edu or stop by the admissions desk.

Can I upgrade my membership level?
Yes! To upgrade your membership level at any time, please contact Member Services or visit our admissions desk during open hours.

To upgrade to the Curator’s Circle, please email Membership Manager Elsa Cardona at bampfamember@berkeley.edu for personalized assistance on choosing the membership level that is right for you.

Can a membership be revoked?
Yes. We ask that all members visiting BAMPFA act respectfully in all gallery exhibitions, film screenings, and public programs and treat other visitors, volunteers, and BAMPFA staff with courtesy. If a member’s behavior is deemed inappropriate by staff, they may be asked to leave. If there are multiple recorded instances of disruptive behavior, the member may be asked to not attend future events or their membership may be revoked.

BAMPFA's Building

Why did BAMPFA move in 2016?
The impetus for moving was safety: a 1997 survey found that BAMPFA’s previous building—a 101,000-square-foot reinforced concrete structure—did not meet current seismic standards. A seismic bracing of the building completed in 2001 elevated it from a “very poor” seismic standard to a “poor” rating, and enabled BAMPFA to remain open during the construction of a new facility.

Who designed the current building?
The new building is designed by the New York City–based firm Diller Scofidio + Renfro (DS+R), architects of Boston’s Institute of Contemporary Art, the High Line in New York City, and The Broad in Los Angeles. The architect of record for the new BAMPFA is EHDD of San Francisco, a nationally recognized architecture firm with a long track record with the University of California, Berkeley. Learn more about the design.

How was the new building funded?
The $112 million project is funded through a philanthropic capital campaign and private sources.

BAMPFA Collection and Exhibitions

How do I make a gift of art or film to BAMPFA?
Please see our Donating Art & Film page for information on donating works to the BAMPFA collections or Film Library. All donations to BAMPFA are tax-deductible.

Can I reproduce works from BAMPFA exhibitions and collections?
You can submit requests to reproduce images of works in our collection using our image request form. Image requests typically range in price from $100–$200 and take 6–8 weeks to process. Film and video from the BAMPFA collection may not, under any circumstances, be reproduced. For questions regarding the reproduction of film and video stills, please contact the Film Library.

Does BAMPFA offer art and film appraisal services?
BAMPFA does not provide appraisal services and cannot recommend specific art appraisers. To find art appraisers in your area, you can search on the American Society of Appraisers website.

How can I find out more about art conservation?
You can learn more about art conservation through the American Institute for Conservation.